My New Kia EV9’s Rear Motor Failed at 1,000 Miles, Now I am twentieth in Line for a Backordered Substitute and Kia Cannot Even Present a Half Quantity

By now, everyone knows the honeymoon section of electrical automobiles is over. The shiny press occasions, the breathless critiques, the claims that the whole lot on 4 wheels must be battery-powered by subsequent Tuesday, none of it means squat if you’re staring down the enterprise finish of a damaged drivetrain with no repair in sight. 

The Points At Hand

And that’s precisely what’s occurring to Ryan Tallman, a brand-new Kia EV9 proprietor who, simply six weeks into possession, is already coping with what seems like a catastrophic failure of the rear motor.

“So that is my automobile sitting on the dealership since Monday. That they had it checked out and never excellent news for me….

Service supervisor says they assume the rear motor must be changed and that the unit is on again order.

Additionally there’s 20 of them on again order so it could possibly be some time until I get it again. 

Solely 6 weeks of possession and already 👎🥺…

Anybody else needed to change one thing like this after simply 1000 miles?”

In case you’ve ever owned a automobile, any automobile, this isn’t regular. At 1,000 miles, you need to nonetheless be marveling on the new-car scent, not battling Kia Company over elements that don’t exist. However right here we’re.

EV Rising Pains, or a Bigger Drawback?

Kia’s all-electric EV9 was speculated to be a game-changer. A 3-row, sub-$60,000 EV SUV? Signal us up. However with excessive expectations comes even greater scrutiny, and the very last thing Kia wants is its flagship EV affected by widespread drivetrain failures earlier than most homeowners even hit their first tire rotation.

And right here’s the place it will get murky: Tallman was instructed there are already 20 rear motors on backorder. Jean Silverio, a commenter on his submit, wasn’t satisfied,

“There is not any means for them to know what number of are on a nationwide backorder. Kia would not launch that info on our database. That is really humorous.”

Perhaps it’s 20. Perhaps it’s 200. Perhaps Kia doesn’t even know. What is obvious, although, is that elements are scarce, and there’s no repair lined up. In line with Tallman, Kia’s personal service middle doesn’t also have a half quantity for the substitute. That’s not only a provide chain hiccup—it’s a evident signal that the corporate doesn’t but have a definitive repair.

Lemon Regulation within the USA: 

• Within the USA, lemon legal guidelines are enacted on the state stage to guard consumers from faulty automobiles—generally outlined as automobiles that stay within the store for repairs longer than they’re on the street—by requiring producers to refund, change, or compensate customers when defects persist after an affordable variety of restore makes an attempt. 
• Whereas most lemon legal guidelines primarily cowl new automobiles bought with a guaranty, some states lengthen safety to leased and even used automobiles; these legal guidelines set particular standards (similar to time, mileage limits, and a sure variety of restore makes an attempt) that decide when a car qualifies as a lemon because of defects that have an effect on its security, worth, or usability. 
• Shoppers who efficiently declare underneath lemon legal guidelines might obtain a full refund, substitute car, or financial compensation, together with restoration of legal professional charges, and these state legal guidelines are complemented by federal protections just like the Magnuson-Moss Guarantee Act, which enforces clear guarantee phrases and producer accountability.

Company Confusion and the Guarantee Shuffle

This isn’t only a defective half—this can be a basic company runaround. In a textual content alternate with a Kia service advisor, Tallman was knowledgeable that Kia nonetheless doesn’t have a restore process for this failure.

“Proper now there actually is not any half quantity as Kia doesn’t have an entire restore for this concern. We now have had an engineer come out yesterday and in the present day. They are going to be again out on Monday to re-examine the items and submit their findings to Kia. Kia is trying to decide if there must be a discipline service motion or some form of manufacture program to restore these items. The half/s and repairs that can have to be made will likely be decided by their findings.”

Translation? They don’t know what’s improper. They don’t know the best way to repair it. And in case you’re one of many unfortunate few observing a dull EV9 in a dealership lot, you’re caught in limbo whereas Kia figures out its subsequent transfer.

Is Lemon Regulation on the Horizon?

Silverio additionally identified one thing essential: If Tallman’s EV9 sits on the dealership lengthy sufficient, he may have a case for a buyback underneath lemon legal guidelines. That’s the nuclear possibility, however it could be the one recourse if Kia drags this out.

In California, for instance, a car qualifies as a lemon if it has a considerable defect that Kia can’t restore after a “affordable” variety of makes an attempt, or if it is out of service for 30 days or extra. Provided that Kia engineers are nonetheless within the “we’re trying into it” section, Tallman may need to begin reviewing his authorized choices.

A Black Eye for Kia’s EV Fame

Kia and its company sibling Hyundai have made huge strides in recent times, shaking off their previous econobox picture with severe contenders just like the Telluride, Stinger, and Ioniq 5. However this EV9 mess is strictly the form of factor that fuels skepticism about new expertise and drives potential consumers proper again into the arms of Toyota and Honda.

Folks shopping for $60,000 electrical SUVs aren’t early adopters anymore—they’re households in search of a dependable, futuristic various to a Highlander Hybrid. A drivetrain failure this early is unacceptable, and the dearth of a transparent repair? Even worse. Tesla, for all its points, has a monitor document of getting main drivetrain parts swapped in days, not months. If Kia needs to play on this league, it has to get severe about service.

What Now?

Tallman is ready on Kia’s subsequent transfer, however he’s not alone. Different EV9 homeowners at the moment are on excessive alert, watching to see if that is an remoted concern or the beginning of a bigger pattern. If Kia doesn’t get in entrance of this rapidly, the EV9’s promising begin may take a severe hit.

For now, the takeaway is straightforward: In case you’re contemplating an EV9, maintain a detailed eye on early reliability experiences. And in case you already personal one? Pray your rear motor doesn’t find yourself on a thriller backorder record.

Noah Washington is an automotive journalist based mostly in Atlanta, Georgia. He enjoys overlaying the newest information within the automotive business and conducting critiques on the newest vehicles. He has been within the automotive business since 15 years previous and has been featured in distinguished automotive information websites. You possibly can attain him on X and LinkedIn for ideas and to comply with his automotive protection.